Look for your confirmation
Search your inbox and spam folder using the event name and the email address used at checkout. Check whether another person made the group booking.
Check the payment outcome
A pending bank entry is not always a completed order. If you are unsure, contact the event organiser before paying again.
Contact the organiser
Provide the event name, booking email and order reference if available. Do not email full card details. The organiser can check the order and explain event-specific refund or transfer arrangements.
Get platform help
If an organiser needs technical assistance, contact Eventsity with the page address, time of the issue and a description of the steps that failed.
Keep going
Need help with your account’s specific setup? Contact Eventsity.